I recently had a great Customer Service experience with Bavarian Soundwerks (BSW). BSW is a retailer of BMW related audio equipment.
I've been trying to connect my iPhone to my 02 BMW factory stereo. I have researched it briefly in the past and found the cost to be too much for my aging (high mileage) car. I gave it one more try and found BSW, navigated the site and found the piece I needed. The one thing I was unclear on was if I needed this extra piece ($100) to make the connector work. I called BSW, they were closed as it was 7:30 EST, then I utilized their websites "Contact Us" form. I submitted my question and expected to get a response the next business day. I was surprised to see a response from Halston at BSW about 2.5 hours later that was very clear and to the point. I then had a couple of follow up clarifying questions which were quickly responded to.
I purchased the item, received prompt auto-generated emails for receipt, shipping info (including UPS tracking number/link). A couple of days later, I received my purchased item (BSW Auxillary Input Kit for BMWs). I had previously watched the YouTube video (Bavsound)for how to install the piece, so I quickly installed the piece and my iPhone was quickly playing my favorite playlists.
Bavarian Soundwerks created a great customer experience for me and made this purchase simple. I recommend Bavarian Soundwerks to anyone looking for audio supplies for BMWs. Great job BSW.
P.S. I was recently amazed when I received a phone call on my iPhone which was hooked up to the Aux Input, I answered the call and could hear the caller through my factory stereo and the iPhone microphone picked up my voice perfectly. I didn't think this system would work for a "hands free" phone. This was the icing on the cake.